TT Luxury
By placing an order, you confirm that you have read, understood, and accepted this Refund and Return Policy.
Order Cancellation
We accept order cancellations before the item has been shipped. Once the item has been shipped, the order cannot be cancelled.
Order changes may also be accepted before shipment. After the order has been shipped, we are unable to change the order details, including the shipping address, item selection, or delivery method.
Final Sale Policy
Due to the nature of pre-owned luxury goods, all sales are considered final once the item has been shipped. We do not accept returns or exchanges for reasons such as change of mind, size preference, color preference, minor signs of wear, or condition details that were disclosed before purchase.
Eligible Return Cases
A return request may be reviewed only in the following situations:
The buyer has a genuine authenticity concern;
The wrong item was shipped;
The item was materially different from the product description;
The item was damaged during transit and reported with clear evidence.
For authenticity-related concerns, the buyer should contact us within 7 days of delivery and provide relevant details, such as photos, a written explanation, and any third-party authentication report if available.
Return Conditions
To be eligible for review, the item must be returned in the same condition as received, unused, unworn, and with all original tags, packaging, accessories, and documents included.
Items that have been used, altered, damaged, cleaned, repaired, or missing original packaging or accessories may not be eligible for return or refund.
Return Review Process
Please contact us before returning any item. We will review the request and provide return instructions if the case is eligible for further review.
For approved returns, our customer service team will provide the correct return warehouse address. Please do not send any item back without return authorization.
After we receive the returned item, our team will inspect the item and compare it with the original order details, product photos, packing records, and authentication records. If needed, we may arrange an additional third-party authentication review.
Refunds
If the return is approved after inspection, we will process the refund to the original payment method. The time required for the refund to appear may vary depending on the payment provider or bank.
If the return is rejected, we will notify the buyer and provide the reason for the decision.
Shipping Damage
If an item arrives damaged due to transportation, the buyer must contact us within 48 hours of delivery with clear photos of the item, packaging, shipping label, and any visible damage. We will review the case and provide a resolution based on the evidence and the applicable order policy.